Troubleshooting: Fixing your DJI Inspire 1 and Inspire Controller after an update to the firmware / software

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Troubleshooting: Fixing your DJI Inspire 1 and Inspire Controller after an update to the firmware / software

Recent "Fix it" thread that led to a successful fix:

 

 

Customer Question....
"Matt, please help.  New update just announced.  Downloaded update and applied to controller, I think successfully.  Then tried to apply to drone. Audio signals from camera indicated success.  Removed sim card to look at txt file, which said “updating” (or something like that). Reinserted card into camera and powered up the Inspire.  Very strange behavior. Continues with loud beeping.  Tried another date card with the dowloaded software, same result.
As you may see, the camera is transmitting and the app says safe to fly, but not.  How do I recover the machine?
Please help.  My time is short because I am commissioned to fly while white blossoms are out, about another day or two."
Our Tech Responds......

"Erase card
Put firmware on card
Put in camera
Power up."   (SHORT AND SWEET :))

Customer Responds.....
"Tried your suggestion,reformatted card, re-added 3 upgrade files.  Initial drone reaction was same loud beeping, finally terminating and giving way to more typical softer beeping from camera,  After sone minutes beeping reverted to normal  d-dd sound as before signaling successful completion.  Turned off drone, inspected file, which indicated successful completion.  Tried whole system, bird flew normally.
Cannot begin to thank you for your timely and your accurate response,  This kind of super responsive and caring customer service is what makes companies like yours successful.
Thanks so very much for helping me
Very best"

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  • Jonathan B
Comments 1
  • J. Saunders
    J. Saunders

    My Inspire 1 MC firmware update (from the Go App) was ‘interrupted’ and now I can’t connect my 2 controllers to the aircraft. What do you recommend I trays a fix?
    J. Saunders

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