Under New Management
After a few months of DronesEtc.com being disabled in Shopify, we're now back up and running. With new ownership too!
Hi, my name is Keith Pelchat. On November 29, 2017 I purchased DronesEtc.com, all social media accounts, and the Shopify website through the Shopify Exchange. The sale did not include DronesEtc, LLC, so I have established a new company. If you see references to Tucker Logan Enterprises, LLC, that is the entity that now owns DronesEtc.com.
I have spent the last couple of months making sure the site was in tip-top shape. Removing products that were no longer available, making sure all pricing is accurate (I think I got it all, but I may have missed some small things here and there, please bear with me on that!), and creating a great browsing experience for you.
I have had to reset relationships with all suppliers, and handle with some issues stemming from the lack of attention and service since the previous owners decided to back away.
If you're one of the hundreds of people who visit the site everyday, thank you! And I welcome your feedback on the changes and any suggestions you have to make this site better for you.
What To Expect
So, the original owners were from the Salt Lake City, UT area, and had a storefront there. I am from the Nashville, TN area, and currently don't have a storefront. I plan to warehouse some products with a fulfillment center, and for now, the rest is drop-ship. So, when you order through DronesEtc.com, I process your order and either order through my suppliers who ships direct to you, or will send your order to my fulfillment partner for them to ship to you. Both of these methods are quite common and very efficient.
Doing things this way allows me to focus on what's most important. You.
The drone retail business is becoming extremely competitive, with new sites popping up almost daily. Since November, I have been contacted at least 5 times by people who are starting their own drone retail site, and either looking to source product, or wanting advice on how to make it all work.
With that being said, the thing that I have to do to capture and maintain my space in the drone landscape is provide the best possible customer service experience. It hasn't been perfect. But I am working hard to overcome the obstacles and challenges.
For example, recently a customer purchased a Yuneec drone, and my fulfillment partner took almost a week to get the drone shipped (along with another one, and for no good reason). With a deadline quickly approaching for a video filming job, the customer got angry, and unfortunately had to push the video job out on his, and his client's calendars. Through it all, I maintained an open line of communication with the customer, because I believe bad news doesn't get better with age. After some concessions and discussion the customer has said that even though it wasn't a great experience, he'll bring his future drone business back to me, and will tell people about DronesEtc.com because I didn't run away and hide, and that I handled the issue head on, with complete transparency, and professionalism.
Now, I don't want to go through that regularly, but I do understand that it will happen from time to time. I highlighted this situation to set your expectations, if this type of scenario happens to you. I won't run and hide. I will communicate with you and I will make it right.
And by the way, I have pulled Yuneec products down from the site until I can find a more reliable source.
I have been a drone enthusiast for number of years. In fact, my first drone purchase was a DJI FC40, with a GoPro Hero 3, about 5 years ago. I created a site (that is no longer mine, and doesn't even have drone related content on it any more), that was going to be where I showed the videos and pics that I took, and link to other drone videos too. The vision was to eventually have a site like DronesEtc.com, where I could sell drones and drone accessories.
Well, life's circumstances don't always cooperate, and with aging parents, and my own health issues, the time I had, and needed, for this site seemed to evaporate.
Fast forward, to November 2017, and life had become easier. I had taken a course on entrepreneurship, and digital marketing, and had been looking for the thing that I would take on. That's when I found DronesEtc.com on the Shopify Exchange.
Shopify Exchange is Shopify's platform where site owners can advertise their Shopify site for sale. I happened across it one day, and started looking at the sites that were for sale. And there she was. DronesEtc.com. And the rest, as they say, was history. Well, I guess it's still history in the making!
I still don't get to fly as often as I want, but once things are running smoothly and producing the results I need, that will change.
Well, getting things running smoothly is first on the agenda. Establishing a steady flow of customers and sales. Then, let the extracurricular fun begin!
I hope to establish a youth drone racing league, here in the Nashville area. The vision is to have a couple of levels. Maybe 13 - 15 year olds, 16 - 17 year olds, perhaps even an 18+ level.
I will use local parks to host the events, with the first 3 or 4 weeks of the "season" being instructional and practice, with informal races. Then weekly races for the next 4 - 6 weeks. Running 3, maybe 4, seasons per year.
I also intend to create a drone based video and photographic service. The shape of this is still to be determined. I need to do more research and really understand the problems that the Nashville and surrounding area has, that need to be solved. I just haven't gotten that far yet. I mean, heck, it's only been 2 months, since I started this endeavor and that's been a really busy 2 months! So, as that takes shape, I will keep you posted.
Watch for more announcements, like our Grand Re-Opening, which is coming soon.
Also, I will be implementing an email based newsletter. So, if you start getting emails from me, and don't want them, please unsubscribe from the link in the email. The customer list in Shopify didn't have any segmentation to let me know who did or didn't subscribe. I don't want to contribute to the hoard of unwanted email in your inbox. Just know that I am here for you if you want a new drone or accessories.
So, thank you for reading this. I hope you have found it informative. I look forward to hearing from you. Our telephone number, and email address are on the top of every page of the website, and you can use the Contact Us page as well.
- Keith Pelchat