Accidental Damage Insurance

The accidental option for our contract provides our customers with complete Peace of Mind. By adding the accidental option to one of our service plans, you are enabling us to cover unintentional damages to your product as a result of: impact or dropping, liquid damage or unintentional physical damage. 

This option goes above and beyond a manufacturer’s warranty which would not provide coverage on such damages as listed above.

Although accidental coverage covers most damages it does not cover intentional damages of any kind or losses due to theft. This means if you have a so-called 'fly away' and are unable to locate your drone, you wouldn't be eligible for a replacement.

What is Covered: If you have added Accidental Coverage to your plan, as indicated on your Warranty Card as well as your Online Account, this Plan shall cover unintentional damages as a result of: impact, liquid damage or unintentional physical damage. Accidental Coverage is an option for new, store-purchased items and protects against drops and spills.

What is Not Covered: Accidental Coverage does not cover intentional damages of any kind to the Covered Product or losses due to theft. Accidental Coverage does not cover damage caused by the use of a product in a way the manufacturer never intended. Accidental Coverage also does not cover damage incurred by natural disasters (ie: hurricanes, tornadoes, earthquakes, fires...etc), or damage that is incurred by an animal or pet (ie: dog chewing). Coverage for this plan shall begin on the date of purchase. Accidental Coverage must appear on the original bill of sale alongside the covered product and must be registered. Refer to the details of the warranty for the full list, but there are some notable exclusions to your coverage.

  • Top Rated Drone Warranty Coverage!

    • Covers Impact Damage & Malfunctions
    • Covers Drone & Remote Control
    • Covers Liquid Damage
    • 100% Comprehensive Parts & Labor Protection
    • Unlimited Claims
    • Fully Renewable, Fully Transferable
    • Full International Coverage Wherever You Are!
    • Covers all major manufacturers such as: DJI Phantom, Walkera, Parrot, Estes Proto, Heli-Max, WLToys, UDI, Husban.
    • 100% Part/Labor coverage for Drone Body
    • Contracts start on Date of Purchase - Claims cannot be made sooner than 30 days from initiation of coverage
    • Only Accidental Coverage available
    • Deductibles apply 
    • Lost/Stolen products are not covered
    • Does not cover detachable/optional camera
    • Any kind of Accidental Damage is covered

 

FAQs

Should I purchase my drone from you to get this warranty?

A: It would be great if you could buy the drone of your choice from us and get the required warranty on it. However, you can also get the CPS extended warranty protection for accidental damage for a drone that you might have purchased from another source too.

What all does the CPS warranty cover?

A: The extended warranty by CPS covers all the parts and labor on internal hardware failure. It also covers the damages that occur from crashes, water/moisture damage, impact damage, etc.

What all does the CPS warranty cover?

A: The extended warranty by CPS covers all the parts and labor on internal hardware failure. It also covers the damages that occur from crashes, water/moisture damage, impact damage, etc.

When does the period of extended warranty start?

A: The warranty period starts 31 days after you have bought it.

What is not covered with the extended warranty on accidental damage?

A: Any item that is not included in the original box from the manufacturer during the time of purchase, will not be covered under this extended warranty.

Does this extended warranty cover the camera or gimbal?

A: Yes it is covered, only if the camera or gimbal is one among the contents in the box from the manufacturer.

Does the extended warranty cover the rechargeable battery?

A: Batteries that are damaged due to water, impact or accidental damage are covered under this extended warranty. However, batteries that are unable to hold full charge under normal usage is not covered.

Does this warranty plan cover the remote control too?

A: Yes, the remote control is covered under the CPS for any malfunctions or accidental damage claims.

Is there a deductible?

A: Yes, there is a deductible that is based on the purchase price of the drone.

At the current time, deductibles are as follows:

Purchase price                   Deductible

<$100                                        $35

$100 - 249.99                          $50  

$250 - 499.99                          $75

$500 - 749.99                        $100

$750 - 999.99                        $150

$1000 - 2999.99                   $200           

$3000 - 3499.99                   $250

$3500 - 4999.99                   $500

How do I file for claims?

  • A: It can be done online through their client care account at www.cpscentral.com
  • An email can be sent to cs@cpscentral.com
  • You can also call the CPS customer service department at 1-800-905-0443

At the time of claim in the service center, who is supposed to pay for the shipping?

A: The customer is required to pay for all the shipping charges to and from the authorized service center.

Will the extended warranty cover still be effective after the CPS repairs are done?

A: Certainly yes, the coverage will be effective until the contract expires or if the entire drone is replaced under warranty.

How many times can the customer claim under this extended warranty?

A: The customer is authorized to file unlimited claims on their drone but the coverage will end if the repair costs reach the original price of the product.

What will happen if the drone is beyond the state of repair?

A: If CPS is not able to fix the drone, they will end up replacing it with a new one.

Can we transfer the warranty?

A: The warranty can be transferred between owners but not between products. Please note: $25.00 transfer fee will be applied while transferring the warranty.

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