The accidental option for our contract provides our customers with complete Peace of Mind. By adding the accidental option to one of our service plans, you are enabling us to cover unintentional damages to your product as a result of: impact or dropping, liquid damage or unintentional physical damage.
This option goes above and beyond a manufacturer’s warranty which would not provide coverage on such damages as listed above.
Although accidental coverage covers most damages it does not cover intentional damages of any kind or losses due to theft. This means if you have a so-called 'fly away' and are unable to locate your drone, you wouldn't be eligible for a replacement.
What is Covered: If you have added Accidental Coverage to your plan, as indicated on your Warranty Card as well as your Online Account, this Plan shall cover unintentional damages as a result of: impact, liquid damage or unintentional physical damage. Accidental Coverage is an option for new, store-purchased items and protects against drops and spills.
What is Not Covered: Accidental Coverage does not cover intentional damages of any kind to the Covered Product or losses due to theft. Accidental Coverage does not cover willful damage, misuse, damage due to neglect, fire damage, full immersion in water or salt water exposure. Accidental Coverage does not cover damage caused by the use of a product in a way the manufacturer never intended. Accidental Coverage also does not cover damage incurred by natural disasters (ie: hurricanes, tornadoes, earthquakes, fires...etc), or damage that is incurred by an animal or pet (ie: dog chewing). Coverage for this plan shall begin on the date of purchase. Accidental Coverage must appear on the original bill of sale alongside the covered product and must be registered. Refer to the details of the warranty for the full list, but there are some notable exclusions to your coverage.
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